Where is ACCENTHOSTINGS and its Servers located?
ACCENTHOSTINGS is based out of Pune, India from where a good portion of our sales, support and technical operations take place. Our servers are located at Miami, Florida at the Miami Exchange datacenter. We have a local office near the datacenter, where we have our US staff working from.


Since ACCENTHOSTINGS's servers are located in Miami, is my business at risk due to a Hurricane?
Our servers are located at Miami Exchange, which is one of the most impressive datacenters in the world. The datacenter is owned an operated by CRG West (a Carlyle Group Company) which also operates other major facilities such as the One Wilshire datacenter in downtown LA. With 3-floors and 48,000 sqft of datacenter space the datacenter is rated as Class-5 hurricane resistant. In case of a power outages, the facility has 2 massive multi-million dollar generators and enough fuel reserves to last several days. The datacenter is 31 feet above sea-level and has never experienced a disruption due to any hurricane or natural disaster

What uptime I can expect and is there any service guarantee?
ACCENTHOSTINGS guarantees 99.9% uptime. Uptime is covered under our Service Level Guarantee (SLA).

What is Shared Hosting?
Our Windows, Linux and VPS Hosting packages are termed as Shared Hosting. It is called so as resources on these servers are shared by many customers. In Shared Hosting a customer gets FTP access to a server for uploading websites files (In VPS hosting, customer gets SSH/Terminal Services access). The customer also gets End-user Control Panel access to add/configure domains and to create email accounts, etc.

What is Reseller Hosting?
In Reseller Hosting, a Reseller gets bulk disk space on our Windows & Linux servers. The Reseller can make Shared Hosting plans to sell web hosting space along with all the available features. In Reseller Hosting, the Reseller gets access to a Reseller Control Panel (CP) to manage his or her hosting operating, and the Reseller's clients get access to End-User Control panels so they can manage their domains.
 

Can I host more than one independent website?
Yes, our Windows & Linux Hosting plans allow you to host multiple domains/websites. Our Reseller & VPS plans allow you to host unlimited domains/websites

Why are the Reseller Plans cheaper (in terms of resources) than the Shared Plans?
Our Reseller plans are at a totally different level compared to our Shared Plans. Our Reseller plans require more setup time and a greater learning curve to setup. Additionally, Resellers can use no more than 33% of the given disk space and bandwidth resources in a single account. That means if you are signed up for the ValueHost plan, the biggest account you can host is 1.66GB Disk Space (33% of 5GB) and 26.66GB Monthly Transfer (33% of 80GB). You can host an unlimited number of smaller accounts but cannot create a single large account that is larger than 33% of the given Disk Space or Monthly Transfer. This rule ensures that your accounts get evenly spread over multiple servers, allowing us to sell you bulk resources cheaper. In a Shared Plan, your websites are hosted from a single server and hence the entire load of your websites are centered on one server. Hence diskspace/bandwidth resources are priced higher in Shared Plans

Why should I chose Shared Account over Reseller when I get more resources for less?
A Reseller account is for reselling many smaller hosting accounts. It also requires more understanding and has a greater learning curve before you can start hosting websites.

We do not allow Resellers to use more than 33% of allocated resources (explained above) for a single account or domain. If you are looking for larger resources, we suggest you choose a customized shared hosting (contact Sales) or VPS Hosting plan.

What is Trial Hosting?
Trial Hosting allows you to try our hosting services without actually paying anything. When you sign-up for Trial Hosting your credit card details are not asked. The trial period lasts for 7 days. After 7 days, unless you convert to Pay Mode, your account will get automatically suspended. When you switch to Pay Mode, system will charge you from the date you signed up for trial hosting.

What are the different methods I can pay through?
Customers may pay by us by Credit Card, PayPal, Check or Wire Transfer. By Credit Card, we accept Visa, MasterCard and American Express. For Check and Wire Transfer payment options, please contact sales@ACCENTHOSTINGS.com

How long does it take for my account to be activated?
We screen all new signups (including trials), and typical activation time is less than 12 hours.

For Hosting my site with ACCENTHOSTINGS, am I required to transfer my domain to ACCENTHOSTINGS?
No, you are not required to transfer your domain to us. You need to just change the Domain Name Server (DNS) settings with your current domain registrar. ACCENTHOSTINGS DNS information is emailed to you when you add a domain during sign-up

Can I test my website before changing name servers to ACCENTHOSTINGS?
Yes, for each domain you add to the control panel, you'll be given an Instant Access domain alias through which you may test your site before its actually resolving.
 

What is Summary Disk Space?
At ACCENTHOSTINGS Disk space usage is calculated on the basis of Summary Disk Space. This is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + e-mail + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.

Do you support Cold Fusion with asp.net?
We have two types of Windows Web servers. One with ASP.NET installed, the other with ColdFusion. Hence we cannot simultaneously serve ColdFusion and ASP.NET sites from the same end-user account. If you need to run both together, please contact our Sales department.
 

How can I send/receive my emails?
You can send/receive your emails from desktop applications like Outlook Express. You can also access your mail using any of our available WebMail clients (Horde, SqWebMail, SquirrelMail) by visiting a url similar to http://mail.ACCENTHOSTINGS.com/ but with your domain name

How much Mail Box and SQL Quota do I get in each Hosting Plan?
You can use as much SQL space and e-mail space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2000 database, you can as long as you use only 100MB for web space and e-mail A major concern from our customers has been how much e-mail space they will use if they are heavy e-mail user. The response in most cases is under 1MB. This is because the system is based on the average utilization of your mail box on our servers. So if you download your e-mail frequently, you e-mail usage will be next to nill.

Can I get additional FTP accounts with my hosting package?
Yes, under Linux you can create ftp-sub accounts in the Control Panel for free. Under Windows, you must request us to do so manually by emailing our Support Team. Such requests will be done for free.

If my database or websites files get corrupt, can you restore it from a backup?
Yes, we can do so for free. While we maintain backups of all our servers, we do encourage customers to take their own. ACCENTHOSTINGS cannot be held responsible for any data-loss (please read our Terms of Service for more)

After I sign-up, can I change my billing period and is there any discount?
From within your Hosting Control Panel you can change your billing period to 1-month, 6-month or 1-year any time. You can pay your balance amount from Billing Profile in the Billing section of your Hosting Control Panel. Also you can view online invoices in the Billing section for details of credits and debits made to your account. Unforunately, we do not offer discounts for paying in advance but that does save you from paying repeatedly

How can I buy more add-ons once I've signed up for my account?
You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.

If my bussiness expands can i upgrade automatically to a higher Hosting Plan?
From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change any time. You can even upgrade from a shared plan to a reseller plan but this would be more complicated. To do so, you'd first have to signup for a reseller account and once you have set it up, request Support to transfer your shared account to your Reseller Account

What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc. (PSOFT.NET). We use their software to efficiently manage our servers and give our customers absolute control over their hosting.

How do I cancel my Account?
Simply contact us support@accenthostings.com with your ID